Ordering
How do I place an order online?
How can I be sure I’m ordering the right product?
How do I get a price quote before placing my order?
What shipping methods do you offer?
Is your website secure for online payments?
What are instance when you refuse an order?
What is the estimated production turnaround?
How do I place an order online?
1. Choose your Product and Get Pricing.
- Go to the Product Order Page.
- Each product option (paper, size, color, quantity, etc,) has a drop down menu beside it. Click the menu to expand and view your options.
- Select your product specifications.
- The price of your order is displayed automatically after you’ve selected all your product specs.
- To get your shipping rate, click the link”Calculate“. A window will open where you can enter your zip code. Click the”Calculate” button to display the shipping methods available and the corresponding charge.
2. Upload your file and Complete your Billing & Shipping Information
- Click on the “Attach Files” button on the order page.
- Enter your contact details in the appropriate fields.
- Click on the “Browse” button to start attaching your files.
- Upload all necessary files (graphics, artwork, text, etc) for your order. Check our File Preparation Guide to ensure your files are complete and print-ready.
- Click on the “Submit” button when you’re done.
- You will then be directed to the Shopping Cart Page where you can view a summary of your order including the product type, quantity and price.
- Please review your order summary carefully.
- To proceed, click on the “checkout” button.
- You will then be directed to the Delivery Information page. Please check your Shipping Address. Select your shipping method and enter all information needed for delivery. To proceed, click on the “continue” button.
- On the Billing Information page, please check your Billing Address. Enter your payment information in the appropriate fields. To proceed, click on the “continue” button.
- Please review our Terms and Conditions. Then, click the box that says “I have read and agree with the Terms and Conditions.”
- Click the “Confirm Order” button to place your order.
3. Approve your Proof
- Once you have placed your order, you will be prompted by email that a proof has been uploaded to your account 1 business day after we receive your digital files.
- Your proof can be downloaded by logging in to your Dehydr8ed account, go to job management, then select the invoice that is for review click the link for the proof then download. Please review your digital proof carefully.
- When your 100% satisfied, click the “approved” button on the invoice.
- Please note that when you approve a proof, your print job is sent to press. Once in production, changes cannot be made and turnaround time of your print job begins.
4. Waive Proof
- If you want your job to be processed immediately you have the option of waiving your proof. To do this do not check the Get PDF proof box after you have uploaded the file. In doing so your job will be forwarded to production the same time you have successfully uploaded your file.
- Important: Only go through this option if you are 100% sure that your file is good for print. Dehydr8ed will not be held liable for any errors that may occur in printing if you digital file has a problem.
How can I be sure I’m ordering the right product?
- Our home page displays a list of all the products we offer. Simply click on a product link to view complete information about a product’s features and specifications.
- If you have further questions about any product or available printing options, please don’t hesitate to call us at 1(888) 449-9617. We have a friendly and knowledgeable staff ready to answer your questions at anytime.
How do I get a price quote before placing my order?
- We offer instant online pricing on our products. On the Product Order page, the price of your order is displayed automatically after you’ve selected all your product specs (paper, size, color, quantity, etc.)
- You can also request for custom quotes for your custom print jobs, by clicking the link”Email this Quote” found on every product page.
What shipping methods do you offer?
- Ground Service
– 1-5 days on-time delivery to mainland USA based on distance to destination
- 2Day Service
– Guaranteed delivery by the end of the second business day to all 50 states
- Overnight Service
– Guaranteed delivery by the end of the next business day to all 50 states.
* Please contact us for other shipping options.
* We do not ship using customer’s account.
Is your website secure for online payments?
Absolutely. Our site is protected by Verisign, the leading authority in e-commerce security. Using Verisign’s SSL technology, all online transactions on our site are completely secured and encrypted for privacy. You can see our VeriSign Secured Site Seal on the bottom of our web pages. We understand your concern about giving your credit card information online and we’d like to assure you that shopping with us online is 100% safe and secure.
What are instance when you refuse an order?
Any material which in our opinion may be of an illegal nature or an infringement on the rights of any third party will not be printed. Under our Terms & Conditions, the Customer accepts full legal liability for the content of material processed and printed on the Customer’s behalf and under the Customer’s instructions. We reserve the right to refuse an order at our discretion.
Turnaround Time
The estimated production turnaround advertised on this site is based on the typical number of hours or days that a print job is completed under normal circumstances, excluding Saturdays, Sundays and holidays.
Production would start when all of the following are met: all print-ready artwork is uploaded, full payment is received and in cases so requested by the customer or required by Dehydr8ed, when the proof is approved online through customer’s account or by email. For orders where a hard copy proof has been requested, the signed proof should be received by Dehydr8ed on or before the cut-off time.
Production turnaround for orders and/or proofs that are approved before 8 PM EST / 5 PM PST starts the next business day.
Note that transit time for shipping is always additional to production turnaround and it is therefore advised that this be taken into consideration upon placing the order.
While we exercise due diligence to meet your target finished date, unforeseen delays in delivery services, breakdown of equipments, illness, inclement weather and other occurrences may impact our ability to meet the deadline.